Contact Support
Have a question about an existing order? Check our rapid response guide and operational hours below.
Current Response Window: 24–36 business hours. To maintain your place in line, please avoid sending multiple messages for the same inquiry.
Instant Support Answers & FAQs
Operational Hours
Q: Do you offer guidance on product dosage or administration?
A: No. Our products are strictly for laboratory research and analytical purposes only. We do not provide instructions, guidance, or support regarding preparation, reconstitution, administration, or dosage. Please refer to your institutional protocols or professional research guidelines.
Q: Do you ship internationally?
A: No. At this time, we do not offer international shipping. All orders must have a valid shipping address within the United States.
Q: What should I do if my shipment is delayed?
A: Once an order leaves our facility, shipping timelines are entirely in the hands of the carrier. Weather events, holidays, and localized carrier issues can cause unexpected delays. Please continue to monitor your tracking link. We cannot expedite a package once it is in transit, nor do we have access to tracking information beyond what is already provided from your UPS tracking number.
Q: My package is marked as delivered, but I don't have it. What now?
A: If your tracking shows "Delivered" but you cannot locate the package, please check with neighbors, building management, or around your property first. If it is still missing, you must contact the carrier directly to trace the package. Our support team cannot initiate this process for you.
Q: My package is lost in transit or arrived damaged. Can you refund me?
A: Before reaching out to our support team for a lost or damaged package, you must file a claim directly with UPS.
Keep all original packaging and damaged items, as UPS may require photo evidence to process the claim.
Once your claim is filed, UPS typically takes 8 to 10 business days to investigate and resolve the issue.
Only after a claim has been officially filed can we discuss a resolution on our end. Please include your UPS Claim Number when you contact us.